Unable to login to site to cancel site/renewal
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I’d like to cancel my renewal, but my site isn’t allowing me to login to cancel. I only have one email address, but when I go through the account recovery process it say my site says it’s not tied to that email.
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.
I can confirm that dickinson4planningboard.com is registered at WordPress.com but is under a different account and not your @spencer30bd3b1be9ff login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are connected to the correct account we are happy to help you further. Thanks!
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