Unable to login to the dashboard on new desk top

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  waynesandyweck · Member · Oct 31, 2018 at 4:53 am

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  In process of setting up a new desktop was unable to login to the dashboard of my website (www.perfectingofthesaints.com) from the new computer. Keeps coming up incorrect username or password. I can still get to backend on my laptop using with same username and password.

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  kokkieh · Staff · Oct 31, 2018 at 1:28 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The login credentials for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider, 1and1.com, instead.