Unable to login to WooCommerce.com

  • Unknown's avatar
    sg95688 · Member ·

    Hi,
    I am trying to login to WooCommerce.com and when I click ‘Approve’ to link to my wordpress.com account I receive and error, ‘Account found – there is already an account with this email address. Please enter username and password. ‘.

    I have tried twice, once logged into my wordpress.com and once while being logged out.

    I am thinking of deleting my wordpress.com account so that I can recreate it and see if that fixes the link issue.

  • supernovia · Staff ·

    I’m sorry to hear that! Don’t delete the account, though. Could you reach out here?
    http://woocommerce.com/contact-us

    Use the “I need Help” > “Need something else” option to contact us. That should work regardless of whether your account is set up properly, and if you’ll let them know what site your purchases are associated with, they can help you sort this out.

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