Unable to login to wp-admin

  • Unknown's avatar

    I am trying to login to the wp-admin section of our website, but it does not recognize me/my password. I have changed it to see if that would help, but still no luck. I am able to login to wordpress, just not into the website I am managing. Any tips?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    just not into the website I am managing

    What us the URL of that site?

  • Unknown's avatar

    oops! “is” was meant to be “is”, of course.

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
    And, exactly which wordpress.COM username account registered that site?
    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    WordPress.COM and WordPress.ORG have separate logins and separate support forums.

  • Unknown's avatar

    the website is http://www.ackerspointresort.com. i have been able to login in the past. most recently, was a few months ago?

  • Unknown's avatar

    ackerspointresort.com is hosted by GoDaddy.com
    WHOIS: Click Here
    IP Address: 50.63.83.1
    Name Servers:
    ns64.domaincontrol.com
    ns63.domaincontrol.com

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar

    I have an old blog, a new blog and new business website. when I try to login to my new business site, I get blocked and redirected to my old blog site and tol I don’t have admin rights to the business site.

    Anyone have a suggestion of how to login into my new website that I started?

  • Unknown's avatar

    We cannot assist anyone who does not provide all the relevant URLs involved in the issue they report.

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