unable to login via authenticator code
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Hello, I am trying since monday to find a way back into my wordpress-blog fttp://faszinationmensch.wordpress.com. What can I do?
Because I am not able to get an logn via (email visible only to moderators and staff) I like to try now with a new user account for getting a contact form as it is I am writing in yet.
What is my problem:
I have blogs running on wordpress.com using 2FA. After updating my authenticator on my mobile all the codes are not correct, therefor I am not able to autenticate anymore.
I don´t get a reset code via sms onto my mobile, so this is not a way.
I tried to come in via https://wordpress.com/wp-login.php?action=recovery
So:
1. I can´t find an old Do you have an activation URL or key :-(
2. I treid 3 transaction codes from paypal but no one was ok :-(
3. no authenticator code is ok :-(So there is no more way to come in contact to support, because I can not authenticate than to login with another account from which I am writing now.
Or ist there any chance to come back again?May be you can send me an reactivation code for mit mobile phone with number ist +491738501192 ?
May be you can send me an email for resetting the authenticator login?
May be you can put down the security on my blog http:/faszinationmensch.wordpress.com ? (Password is Ok, so reset for password will not help)Any other way for my coming back?
Best Regards
Martin Bartonitz -
You need to recover the account. Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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Thanks for reply!!
I tried to do that exactly as described above. But none of these three ways is working for me. So I am not able to come ahead :-(
And this ist now for 10 days and I have to change manage some of the comments which came in since then.
Best regards
Martin -
I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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hm, there is no subscribe on that page, where I came from …
https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question -
Hey there,
So you no longer have access to the e-mail associated with the account?
If you do, what I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to provide a single auth code to assist you in regaining access.
Let me know if you have any questions.
Thanks!
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Hi danelldibble,
Thanks God I do habe a contact with wordpress stuff after 10 days of odyssee :-)
First step with email and password is accepted, but I am no more able get a correct google authenticator code.
Is it possible that you deactivte the second step of login via authenticator? Then I will be abel to come back to my blogs.
After Updating my authenticator app on my android divece I am not able to set an account with my email address (email visible only to moderators and staff). Only a @gmail.com address is accepted :-(
So I find no way back to my blog :-(
Best Regards
Martin
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