Unable to make changes and updates as admin?

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  gpvsb · Member · May 26, 2023 at 7:58 pm

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  For some reason I am unable to log in to my site through wp-admin. I can log in through wordpress.com but if I try to change or update anything I am asked to log in again and my credentials are not recognized.

  Is there any ideas on how to fix this?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · May 27, 2023 at 4:03 pm

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  Hi there,
  
  While under your WordPress.com account, I am able to access the edit portion of the dashboard without issue. I see that the password was changed yesterday. Were you able to log in at that point?
  
  I am also wondering if this may be a potential cache issue. Have you tried logging in using a different browser or clearing your browser’s cache?
  
  Let us know, and we’ll be happy to assist further.
  
  Thanks!

  
  

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  gpvsb · Member · May 29, 2023 at 5:01 pm

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  I have tried all that. I can only login into the dashboard through wordpress.com and not through the admin log in even with the new password

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  aleone89 · Staff · May 30, 2023 at 8:32 am

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  Hey there,

  Many thanks for reaching back out.

   I can log in through wordpress.com but if I try to change or update anything I am asked to log in again and my credentials are not recognized.

  The “Allow users to log in to this site using WordPress.com accounts” setting needs to be activated via Settings > Security ( https://wordpress.com/settings/security/wired2hire.ca )

  I hope this helps!

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  gpvsb · Member · May 30, 2023 at 3:14 pm

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  Thanks for the help appreciate it

  problem solved

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  helper-heroponriki · Member · May 30, 2023 at 4:57 pm

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  Great to hear! If you need help with anything else don’t hesitate to reach out. :)