Unable to make payments

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  hellmyrsrr · Member · May 22, 2023 at 8:57 pm

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  Hi!

  When I check the status of my account, I see that I cannot make purchases for the future. Is it possible for you to take a look at this and unlock the account again so I can make purchases? Otherwise I need to change hosts.
  Thanks in advance!

  

  The blog I need help with is: (visible only to logged in users)

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  hellmyrsrr · Member · May 22, 2023 at 9:33 pm

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  I also want to add that after the message that I can’t pay, I don’t have the “Live chat” option (see image). Thanks!

  

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  staff-doublebassd · Staff · May 23, 2023 at 12:39 am

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  Hi there,

  I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

  Thanks!

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  hellmyrsrr · Member · May 23, 2023 at 12:44 am

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  Hello! I have done this but they won’t say why they disabled this (very strange when I paid so much money). I personally think it’s a bug because I can create new accounts with the VPN without problems (what I think has happened is that some system accidentally blocked the IP address of my Wi-Fi).