Unable to manage domain or connect to wordpress account

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  shreyashangari · Member · Aug 22, 2025 at 3:56 am

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  I purchased a domain address but it is not showing up in my wordpress account. Does a new domain take time to become active? And if you have changed your contact email address – does that add a different turnaround time?

  The blog I need help with is: (visible only to logged in users)

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  shreyashangari · Member · Aug 22, 2025 at 4:05 am

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  The domain address in context is bonjournamaste.com

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  kaichicha · Member · Aug 22, 2025 at 6:06 am

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  Hi @shreyashangari,

  Congratulations on your new domain name! 🎉

  I checked, and it appears the domain was registered under a different WordPress.com account using another email address (not the one you’re currently contacting us from). This is why you’re unable to see the domain in your account.

  Please try logging out of your current account and logging back in with the email address you used when registering the domain. If you don’t remember the password, you can reset it.

  If you continue to have trouble accessing the account, you can follow the steps in this guide to verify ownership and recover access:
  https://wordpress.com/support/account-recovery/#verify-your-account-ownership

  Let me know if you have any questions!

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  shreyashangari · Member · Aug 22, 2025 at 8:29 am

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  Thanks for sharing this. I am still trying to resolve this. Does changing contact email address delay access to the dashboard of the domain? Appreciate your input.

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  shreyashangari · Member · Aug 22, 2025 at 8:29 am

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  Also, where did you search for the ownership of the domain? Site profiler doesn’t seem to quite do the trick. I’m brushing up on my WordPress these days.

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  staartmees · Member · Aug 22, 2025 at 8:59 am

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  As you have a paid plan, you must use the Transaction ID to restore access to your account – https://wordpress.com/support/account-recovery/#verify-your-account-ownership

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  kaichicha · Member · Aug 22, 2025 at 11:27 am

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  Hi @shreyashangari,

  Changing the email address on your WordPress.com account will not cause a delay or affect your ability to access the dashboard.

  Regarding the site profiler, it only displays the domain’s registrar, hosting provider, and public WHOIS details. Only WordPress.com Happiness Engineers, like myself, can check which account a domain is linked to.

  For specific account-related questions, please email us at help@wordpress.com, as it’s not recommended to discuss account information in the public forums.

  Let me know if you have any other questions.