Unable to manage plugins
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I’m redirected to a login page and unable to login when I try to manage my plugins.
The blog I need help with is: (visible only to logged in users)
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users deleted – no admin role showing up. Unable to log in and access Pages, Plugins, etc.
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Hey there.
Thanks for reaching.
We can see the problem with the site and we can fix this for you.
Before we get to running that fix, we want to retrace some steps – can you tell us what actions took place before experiencing this behaviour.
For example, has a migration of a site taken place, or was there a site under the same domain hosted in a different place?
Many thanks in advance.
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I was trying to reset the site to start from scratch – I used a plugin to do so and I believe the plugin deleted my site admin user.
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I was trying to reset the site to start from scratch – I used a plugin to do so and I believe the plugin deleted my site admin user.
Yes, indeed. The problem with those “reset site” plugins is that they reset everything, including user accounts, which caused the issue in this case.
We added you back as an administrator on the site, reconnected Jetpack, and enabled SSO so you can log in again using your WordPress.com user account.
We also deleted the
advanced-wp-resetplugin. If you need your site reset in the future, please contact support so we can do this for you in a non-destructive way.If you have any questions or need further assistance, please don’t hesitate to let us know. We’re here to help!
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