Unable to modify my Blog Thme

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  jak104 · Member · Oct 28, 2017 at 1:39 pm

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  Hi There

  I have been having trouble recently trying to modify my theme on my blog, however when I click on the ‘customize’ button, it prompts me to enter my username and password, however when I do so it informs me that this account name does not exist. Has anybody else encountered this before? I have activated my username.

  The blog I need help with is: (visible only to logged in users)

• 

  simranvijwani · Staff · Oct 28, 2017 at 2:05 pm

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  Hello!

  The site you’re referring noizecrush.com is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site. It is hosted on BLUEHOST.

  Name Server: NS1.BLUEHOST.COM
  Name Server: NS2.BLUEHOST.COM

  Here in this forum, we provide support for WordPress.com Users.

  You can seek help for WordPress.org sites here: https://wordpress.org/support/

  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  And for app support please check https://apps.wordpress.org/support/

  Read the difference between WordPress.com and WordPress.org here https://en.support.wordpress.com/com-vs-org/

  Thanks!