Unable to move to new domain

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  eurokidslalsagar · Member · May 19, 2015 at 7:52 am

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  I registered for a wordpress blog “https://eurokidslalsagar.wordpress.com/” and then bought a domain from wordpress “https://eurokidslalsagar.com/”.I bought this domain on 9,May,15 and I have set that domain as the primary domain for my blog but whenever i click on it it get a message that “This webpage is not available”. When i check in my upgrades i get a message that “DNS needs to be updated”.
  I am not sure what the problem is. Please help me resolve this issue.

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · May 19, 2015 at 9:41 am

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  eurokidslalsagar.com is still available for registration which means it is not taken by you.

  Could you double check that this domain belongs to you and grab it as soon as you can :)

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  eurokidslalsagar · Member · May 19, 2015 at 9:14 pm

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  Hi Chaitanya, thank you for your reply.

  Well even we checked and the domain is still available but this can’t be right as we paid for the registration of eurokidslalsagar.com. We’ve mail confirmation receipt from WordPress. The receipt ID – 12868170.

  As we cannot embed images in the forum, the best way was to create a post and have the link embedded. Click on the link to view the receipt image and two other images of importance.
  https://eurokidslalsagar.wordpress.com/2015/05/19/we-registered-eurokidslalsagar-com-already-receipt-and-other-images-to-show/

  Are we missing something here ? As we said, we already paid.
  Please click on the images of the post for better view of the details.
  Much thanks and gratefulness in advance. Looking forward for help.

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  timethief · Member · May 19, 2015 at 9:19 pm

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  It looks like the domain eurokidslalsagar.com has not been registered. You can register and associate it with your blog from your domain management screen. https://eurokidslalsagar.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  ftibbs · Member · May 19, 2015 at 11:00 pm

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  I have just had the same issue. I have just payed to upgrade fergustibbs.wordpress.com to fergustibbs.com I have payed via paypal and have a receipt but nothing has happened.

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  shawnajroberts · Member · May 20, 2015 at 12:00 am

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  @eurokidslalsagar – You purchased Domain Mapping instead of registering the domain. I’ve refunded that purchase and removed it from your account. Please go here to register the domain:

  https://wordpress.com/domains/register/

  @ftibbs – It looks like the domain didn’t register correctly when you purchased it. I’ve added credits to your account for the registration. Please head to the link above and register it again.

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  eurokidslalsagar · Member · May 21, 2015 at 5:52 am

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  Much appreciate your help and cooperation @timethief and @shawnajroberts.
  Best x