Unable to obtain my email verification Code

  • Unknown's avatar
    vanessastewart76 · Member ·

    I began a transfer of the domain to a self-hosted site.
    Everything has been slow going especially trying to have questions answered via email that takes up to 2 days to get a reply.

    All my questions asked this way so far have been met with little to no assistance by way of steps I could take or helpful and appropriate information. I am not impressed to say the least.

    I am in the middle of the final transfer step having completed the inputting of the EPP code after several attempts to do so and then finding it in my email account about 6 times. I have this code. I have put it in. It then says I need to enter the contact verification and that it will be sent to my email. I didn’t receive it. I contacted support who said to change the email address, which I did and received the EPP code again. I contacted support to say I didn’t receive it and then received a separate EPP code from help@ which, again, I have. I have this code. I was then advised to cancel the transfer and start again. So I did. And I received the same EPP code. But no contact email verification code.

    I have now sent 2 emails saying pretty much the same thing in the hopes that it is picked up quicker or read by someone who knows what I need.

    I am with BlueHost now and both the site and online chat say I need to get this from WordPress. There is no other way to get it.

    The email address is currently correct and working. Can somebody please advise both what I can do now, how long it takes to receive such things and why my verification code is not coming through.

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Good morning –

    I can see that we have replied to 2 of your 3 email requests with in the past few hours. Please follow up with us there.

    Opening multiple support requests does not help us be more efficient with providing support.

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