unable to open webite

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  trueessenceindia · Member · Jan 5, 2023 at 7:08 am

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  The website is not opening and it is hsowing the error ‘There has been a critical error on this website’
  Also we have lost the access to our mail id (email visible only to moderators and staff)

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Jan 5, 2023 at 3:29 pm

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  Hi there,

  http://trueessenceindia.com/ appears to use the WordPress software and is hosted with another company than WordPress.com. In order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

  • https://wordpress.org/support/forums/

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
  https://support.wordpress.com/com-vs-org/