unable to open website

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  bryanemartinez · Member · Apr 23, 2021 at 11:53 pm

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  help me! I’m losing customers!—my website
  cleoandcompany.net
  is not able to be logged onto…..
  cloud flair is preventing access to my site

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  staff-blorbo · Staff · Apr 24, 2021 at 6:45 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.