unable to pay domain fee

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  agwildranchman · Member · Apr 13, 2024 at 8:57 pm

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  system says my domain was created by a different account. I inherited this account when business was purchased. I have no idea about the any parent account.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · Apr 13, 2024 at 10:04 pm

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  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃

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  aisajib · Member · Apr 17, 2024 at 7:43 am

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  Hi there!

  It looks like the domain was registered on a different WordPress.com account. If you’re unable to log into the correct account, please locate the transaction ID for previous payments to WordPress.com (here’s how).

  Once you have the transaction ID, send it to our account recovery team using the form here. They will get back to you via email to help you log into the correct account and renew the domain.

  Feel free to let us know if you have more questions.

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  agwildranchman · Member · Apr 22, 2024 at 7:51 pm

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  I inherited this account when I purchased the business. I have NO WordPress origination information other than the login to the domain.

  This thing expires tomorrow and I have meetings the rest of the week so I am a little desperate to get this fixed.

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  agwildranchman · Member · Apr 22, 2024 at 8:39 pm

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  Name of the originator should be Kohl Hitt, Hitt Designs or Laura Gallardo out of Sherman, TX.

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  aisajib · Member · Apr 23, 2024 at 12:10 pm

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  Hi there!

  You’ll still need to contact our account recovery team, as we’re unable to help with account issues here. Please send an email with all the details to passwordhelp@wordpress.com.

  Regarding the domain, it seems to have automatic renewal turned on, so it should be automatically renewed with the payment method on file. You’ll receive an email if it fails. If you get it, please reply to the email, and we’ll help you with the next steps.

  Thanks!

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  agwildranchman · Member · May 4, 2024 at 10:20 pm

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  I have provided a current payment method, my site worked for a week, and now it is down. What to do next. I cant reach anyone to help in a timely fashion. Am traveling and a customer just told me my site was down! Worst customer experience ever!…for WordPress!

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  agwildranchman · Member · May 6, 2024 at 3:34 pm

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  please provide some input on when I might receive some assistance.

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  helper-heroponriki · Member · May 7, 2024 at 12:37 pm

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  Our Account Recovery team is currently handling a higher volume of support requests than usual. Your patience is greatly appreciated, and rest assured they will get back to you as soon as possible.

  To ensure your query receives the attention it deserves, we kindly ask that you continue this discussion via email. We’ll be closing this thread for now. Thank you for your understanding and cooperation!