Unable to post using mobile apps via Jetpack

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  sakuralihua · Member · Jul 11, 2017 at 3:38 pm

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  Hi. I am unable to edit/post new blog posts or comments or pages on my WordPress app. I keep getting the error that “The Jetpack site is inaccessible or returned an error: transport error – HTTP status code was not 200 (403) [-32300]”.

  I have already raised 2 tickets with the support staff since May 2017 but none of them is able to help me so far.

  Did anyone faced a similar issue and knows how to resolve it? I have requested my host to check all the connections to Jetpack and they did not find anything fishy. I can post from WordPress.com if I use a web browser but it just don’t work on my android phone or iPad.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 11, 2017 at 3:40 pm

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  Hi there,

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Please read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  sakuralihua · Member · Jul 11, 2017 at 4:00 pm

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  Hi timethief, I actually raised 2 tickets since May 2017 with jetpack support staff but no solution came up (if you have read my post). I’m just wondering if anyone else had faced similar issue and managed to resolve it.

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  timethief · Member · Jul 11, 2017 at 4:02 pm

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  Did you also post into the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack?

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  timethief · Member · Jul 11, 2017 at 4:03 pm

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  P.S. I tagged this thread for a Staff follow-up.

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  sakuralihua · Member · Jul 11, 2017 at 4:05 pm

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  Wow, thank you for helping me to tag their staff! I hope I can get a solution soon since it has been 3 months now…

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  supernovia · Staff · Jul 12, 2017 at 12:31 am

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  Hi @sakuralihua, staff didn’t hear back from you. Did you talk to your host about unblocking our servers? If you have more information, the fastest resolution will be to reply to your earlier tickets with that.