Unable to purchase a plan

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  sanandreagroup · Member · Sep 3, 2019 at 3:07 pm

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  I am trying to buy a professional plan, I tried with 2 different cards and both come as declined even tho there is money on them.

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  supernovia · Staff · Sep 3, 2019 at 4:50 pm

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  Hi @sanandreagroup, I checked on the failed purchases and in both cases, the codes suggest you need to contact your bank to ask why they’re declining. Can you get in touch with them and ask them to allow the purchase through?