Unable to Purchase New Theme

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  xorlx · Member · Nov 24, 2014 at 2:15 pm

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  Hi.

  Could somebody please look into my account details and clarify why I am unable to purchase a new Theme?

  I have tried via PayPal, for which I can correctly log-in and authorize the transaction, but then I am returned to my WordPress site and receive the message:

  “This transaction couldn’t be completed. Please redirect your customer to PayPal.”

  I then try again with PayPal and this time receive the following message:

  “User does not have a good funding source with which to pay.”

  I have tried paying directly using a card, but, again, I receive the message:

  “This transaction couldn’t be completed. Please redirect your customer to PayPal.”

  Obviously I would prefer it if this conversation was conducted in private, though since I could not see any other way of contacting WordPress other than via this forum then I thought I should at least start here.

  Thanks in advance for your help in resolving this issue.

  Regards

  The blog I need help with is: (visible only to logged in users)

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  xorlx · Member · Nov 24, 2014 at 4:46 pm

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  This has now been resolved thanks to some online support from Daniel.

  Please close this thread.

  Regards