Unable to PURCHASE premium theme: Linen
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Hi, I really need some help! I am trying to purchase the Linen Premium theme for my blog and every time i key in my credit card OR paypal info, the page disconnects and a notice says that my attempt has failed and to try again. I’ve keyed in my financial info in almost 10 times now.
I’ve purchased themes on wordpress before without any problems – what is happening here? Would really appreciate your help.
Thank you!
Sam
Blog url: http://spmedia8.wordpress.com/The blog I need help with is: (visible only to logged in users)
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I am also planning to switch my domain name to a .com once i’m done with the content. Would this create any problems for my blog’s theme in the future?
Thanks again
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I’ve tagged this for Staff attention
Also, try logging out of WordPress.com, clearing your browser cache and cookies, shutting down your browser and reopening.
As far as switching to a .com domain, if you are talking about a domain name upgrade purchase on WordPress.com then there should be no problem with the premium theme. You can use that for the lifetime of your site while it’s hosted on WordPress.com. If you mean a self-hosted domain using 3rd party hosting, you won’t be able to take the premium theme with you.
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It seems nobody can buy a theme this weekend, possibly because of low staff levels. They may have suspended it because the staff isn’t available for custom support. Try again on Monday.
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Hi Jennifer,
Thank you – I am planning to switch it to spmedia.com.my, which is the original url which was created a long time ago. Is there any way I can use the theme on a 3rd party hosting website??
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Sorry for the trouble with purchasing the theme, we’re looking into the issue.
Themes purchased through WordPress.com can only be used on WordPress.com blogs, so you won’t be able to use it on a site hosted elsewhere.
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@rain, thanks for the catch. If that is the case it would be great if TPTB include some kind of notice.
@spmedia8, again, it depends on where the hosting is. If you are purchasing the domain mapping upgrade from WordPress.com to connect your WordPress.com site to your existing domain name then no problem with the premium theme.
If you are talking about hosting your site with the likes of Bluehost, DreamHost and the like (3rd party hosting), then don’t buy the premium theme upgrade here, because you can’t use it anywhere else but on WordPress.com
Maybe reading this will help explain more fully:
http://en.support.wordpress.com/com-vs-org/
http://en.support.wordpress.com/domain-mapping/ -
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having the same issue with purchasing a premium theme – photography FYI. Would appreciate notification when the problem is resolved. Have been trying to purchase this for two days now!
Thanks -
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@spmedia8 and @stevewalshid, thank you for reporting this issue! Purchasing premium themes has been fixed, and I tested it in my blog and was able to verify it’s working for me. Can you please try again, and let me know if you have any trouble at all?
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