Unable to purchase social plan

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  xposer82 · Member · Jan 1, 2023 at 1:19 pm

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  When i try to purchase social plan, it says payment disabled for this account. Please help

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jan 2, 2023 at 2:59 am

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  Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

  Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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  xposer82 · Member · Jan 3, 2023 at 1:19 pm

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  Sorry to bother you again but when i try to submit report. It saying

  This is not a WordPress.com blog

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  helper-heroponriki · Member · Jan 3, 2023 at 3:45 pm

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  Thanks for clarifying. You can contact them for assistance by sending an email directly to billingsupport@wordpress.com since this is for the Jetpack Social upgrade.

  I hope that helps!