Unable to receive mail from wordpress.com

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  zjumun · Member · Jun 11, 2017 at 2:27 pm

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  When I try to update my email address, I can’t receive confirmation mail from the new address. Could anyone from WordPress.com could help my figure out what it happen? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jun 12, 2017 at 3:27 pm

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  Hi –

  Have you checked the spam folder on the new email address?

  Which site do you need help with?

  http://www.zjumun.org/ is not a WordPress.com hosted site. You’ll want to post at the self hosted WordPress forums at wordpress.org/support/ for help with this site.

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  zjumun · Member · Jun 13, 2017 at 12:49 pm

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  Actually I want to change the email address for my WordPress.com account. I checked the spam folder and mail receive log. No mail received after I tried to change email address. Any idea from mail server?

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  staff-zinnia · Staff · Jun 13, 2017 at 4:59 pm

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  zjumun – We tried to deliver the activation email but the problem is with the mail server. Have you been in touch with your email provider about this?

  Once they fix the issue you’ll be able to update the email address from wordpress.com/me/ and the activation email should work.

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  zjumun · Member · Jun 16, 2017 at 8:56 am

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  My mail provider said no mail entered their server. They need send log from sender to locate the problem. What could I do to get the log? Thanks.

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  staff-zinnia · Staff · Jun 16, 2017 at 4:52 pm

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  It looks like we need to get in touch with your email provider to work this out. I’ll be in touch with an update once I have more details to share.

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  zjumun · Member · Jun 16, 2017 at 11:57 pm

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  Thanks. My email provider is Tencent enterprise email service(exmail.qq.com, in Chinese) and my domain is @zjumun.org. Feel free to contact me if you need more information.

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  staff-zinnia · Staff · Jun 19, 2017 at 2:35 pm

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  Thank you. We are working with them on this issue and I’ll post an update here once I know more.

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  staff-zinnia · Staff · Jun 29, 2017 at 8:28 pm

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  Hi –

  I wanted to let you know that we are working on this but have been unsuccessful in reaching the support staff of the email provider.

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  staff-zinnia · Staff · Jun 30, 2017 at 3:14 pm

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  Our developers have been unsuccessful in reaching the support department for your email provider. We’ve also tried to reach them in the local language, not just English, but still we have not heard back or been helped. You may have better luck reaching out to them directly for help.

  The email has been sent from our side multiple times but they are not letting it be delivered to you.

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  staff-zinnia · Staff · Jun 30, 2017 at 10:39 pm

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  Please send an email to help@wordpress.com from the email address on your user account and we can verify the account manually.

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  zjumun · Member · Jul 1, 2017 at 12:49 am

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  WTF… Thank you, but I’ll find another way. I need to receive Jetpack’s monitor mail, and it it sure to be sent from @wordpress.com domain. I’ll also try to reach my mail provider, although I failed last time.

  Thank you for your assistance.