Unable to receive my refund

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  shaheerarfat111 · Member · Nov 20, 2020 at 9:11 am

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  I have not received my refund yet even with complying with the rules of refunding within 30 days. Could u please message me back on if the situation can be resolved

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  kokkieh · Staff · Nov 20, 2020 at 11:00 am

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  Hi there,

  We processed your refunds on 16 October for a total amount of $300. You can see the receipt with a transaction ID from our payment processor here:

  https://wordpress.com/me/purchases/billing/

  Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. If they need a ARN number, let us know and we can send you that via email.