unable to recover access to my account

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  englishwithrabia · Member · Feb 17, 2024 at 11:28 pm

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  I have two sites – one on wordpress.com and one on wordpress.org. I am able to switch between them to some degree on my dashboard but I have forgotten the password to my .org site meaning I can’t actually post anything or change any settings. Even though my email is registered to it, it keeps saying ‘Error: There is no account with that username or email address.’ even though all emails related to both my .com and .org sites are registered under that email and I receive emails from wordpress/jetpack to this address. It’s so confusing and I don’t know how to reset my password if it keeps saying my email isn’t registered to any sites. Help please!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Feb 18, 2024 at 12:57 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, Siteground. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:

  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

  Hope that helps!