Unable to recover account

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  lperdue · Member · Mar 11, 2024 at 2:26 pm

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  The recovery process does not recognize receipt transaction #XXxxxxxxxX (dated May 18, 2023 and American Express Transaction ID: CH_3.xxxxxxxxBW)

  When I try to log in to my account, the system says I have no accounts. That also means that I get no support … which I need right now. In the past, support has been quick, accurate, and awesome.

  As can be seen by the receipt transaction #8xxxxx (dated May 18, 2023 and American Express Transaction ID: CH_3xxxxxxxxxBW) I have a business account.

  Using that business account, I created 411ForWellness.com. It is hosted by wordpress and currently works and allows me to edit the site as well create and delete posts.

  I think there may be some confusion because, for years now, I have had a separate premium account (nassaudirectives.com). There is also a record of a free account which I need to delete since I no longer have that domain. (wineindustryinsight.com)

  I plan to keep both premium accounts for as long as I can access them.

  Please help.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  lperdue · Member · Mar 11, 2024 at 2:27 pm

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  I need help with 411forwellness.com …. wineindustryinsight needs to be deleted.

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  staff-oikake · Staff · Mar 12, 2024 at 12:53 pm

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  Hi,

  I’ve checked it, and the sites 411ForWellness.com and 411forwellness.com are owned by a different account from the one you are contacting us (lperdue)

  In order to regain access to the account that manages those sites, please enter the transactions ID in the account recovery form:

  https://wordpress.com/wp-login.php?action=recovery

  Here you have more information about this process:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  If the transaction IDs are not being recognized, please contact the account recovery directly at passwordhelp@wordpress.com

  Hope this helps!