Unable to recover account using the WordPress form

• 

  ceelock · Member · Nov 7, 2018 at 5:21 pm

  • Copy link
  • Add topic to favorites

  I recently took over organizing a local community organization with a WordPress.com blog. The previous organizer is the only admin on the account, has forgotten her password, and no longer uses the email address she originally used to access her account. She doesn’t have access to any of the verification information she’d need to recover her account. Is there any other way she, or our organization, can regain access to the site?

  The blog I need help with is: (visible only to logged in users)

• 

  neelgajjar · Member · Nov 7, 2018 at 5:29 pm

  • Copy link

  Hi there,

  You can recover the account by filling up Account Recovery Form
  On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog

  Please also visit

  Recover Your Account

  
  for detailed information regarding account recovery.

  Hope this helps! Let me know if you have any questions.
  Thanks!

• 

  ceelock · Member · Nov 7, 2018 at 6:00 pm

  • Copy link

  Unfortunately I don’t have any of the information that would verify Proof of Ownership.

• 

  kokkieh · Staff · Nov 8, 2018 at 12:51 pm

  • Copy link

  Hi there,

  What is the address of the site in question?

  I’m afraid we can’t give you access to any site or account on WordPress.com without verification of ownership, and we can only accept unique information that only we and the site owner would have access to as verification, so something like content added to a site, for example, cannot be used for this purpose.. We cannot make exceptions in this regard.