Unable to regain access to wp-admin

  • Unknown's avatar
    slayboo · Member ·

    Can’t reset password, getting this error message instead when clicking link in email.

    Warning: session_start() [function.session-start]: Cannot send session cache limiter – headers already sent (output started at /home/content/89/11909089/html/wp-includes/class-wp-error.php:1) in /home/content/89/11909089/html/wp-content/plugins/email-newsletter/email-newsletter.php on line 44

    Please advise!

    Best,
    Tim

  • kokkieh · Staff ·

    Hi Tim,

    Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

    You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

    For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

    As that error message mentions a specific plugin, email-newsletter, you might want to contact support for that plugin directly as well for help figuring out what that plugin is causing this to happen.

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