unable to reinstall Elementor plugin after update

  • Unknown's avatar
    ohhayva · Member ·

    I just updated the Elementor Page Builder plug in, however after the update I am unable to get it to reinstall. It keeps giving me an error saying that the ‘destination folder already exists’. Anyone know the steps I need to take to fix this? My site doesn’t function without this plugin 😩

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We cannot help with this in the WordPress.com forums.

    Please post in the self-hosted WordPress forums instead for help, or contact Elementor support directly:

    https://wordpress.org/support/forums

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