Unable to renew

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  swinn94 · Member · Mar 21, 2023 at 7:21 am

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  No longer have access to my MFA app, due to losing my old mobile phone, and as a result, cannot access our account. The individual that set the account up, is no longer with the company, please help.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 21, 2023 at 7:02 pm

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  Hi there,

  The only sites I see on your @swinn94 WordPress.com account when I check on our end are listed here:

  • https://mcscontrolsystemscom.wordpress.com/
  • https://mcscontrolsystems.co.uk/

  Because you need login access to publish a question here in the forums, you should have full access to both sites that are listed.

  Is it possible you created your site under a different login that we are not able to see?  What is the URL of the site you are needing help with? Can you share any info about who set the site in question? Can we visit it now to look it up on our end?

  Happy to check in our system so we can take a closer look.