Unable to renew

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  rvhstl · Member · Sep 26, 2016 at 7:04 pm

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  Hello,
  We accidentally let our custom domain expire and now wish to renew. However, everytime we attempt to do so, when we hit pay, we get the error message ‘This domain already exists and cannot be registered.’
  Can someone advise of what steps we need to take to get things back on track again?
  BTW, we did update the account name and email as the old account and email are no longer used.
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  rvhstl · Member · Sep 28, 2016 at 4:11 pm

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  Hi,
  Any chance any one can help please?
  Still got the same issues.
  Thank you

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  rvhstl · Member · Sep 30, 2016 at 10:21 am

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  Somone please help.
  We just want to renew but can’t.

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  rvhstl · Member · Oct 3, 2016 at 10:17 am

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  Still no response from support.
  Is there any support available?

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  nagpai · Member · Oct 3, 2016 at 10:28 am

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  hi @rvhstl have tagged the post for a staff to look into.

  Which domain did you register, and when did it expire?

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  kokkieh · Staff · Oct 3, 2016 at 12:16 pm

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  Hi there,

  Is this for the domain, rvhstlblog.com?

  That domain expired on 13 June and was removed from our system early in September. It is currently in redemption with our registrar.

  It should still be possible to get it back, but there is a $80 fee to do that. Let me know if you agree to this fee and I can get the process started for you.

  Your other option is to wait a few weeks until the registrar releases the domain. However, I cannot tell you exactly when that will happen, and you do run the risk of losing the domain completely should you decide to not recover it.

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  rvhstl · Member · Oct 4, 2016 at 1:49 pm

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  Hello,
  Thank you for getting back to me.
  Yes please. We would pay the $80 fee in addition to a renewal and would like to get this going ASAP.
  Thank you again for picking this up.

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  kokkieh · Staff · Oct 4, 2016 at 3:36 pm

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  I have just sent you a payment link via email. I will be notified once you pay, and then I can request our registrar to restore the domain. If the recovery fails, your payment will be refunded in full.

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  kokkieh · Staff · Oct 6, 2016 at 3:36 pm

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  Hi there,

  We’ve received your payment and I’ve emailed our registrar to recover the domain. I’ll let you know as soon as I hear back from them.

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  kokkieh · Staff · Oct 6, 2016 at 6:04 pm

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  Your domain has been restored and is again active and showing your site.

  Please let me know if I can help with anything else.

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  rvhstl · Member · Oct 7, 2016 at 8:00 pm

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  Many thanks for doing that.
  I’ve also now upgraded to premium.
  Feel free to mark this thread as solved.
  Thanks again