Unable to renew expired domain
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Hi,
I’m a Premium subscriber currently unable to renew an expired domain. I have an alert on the screen stating that the domain expired 3 days ago. Clicking the “Renew it now” link takes me to the “My Upgrades” page.
Clicking the “Manage Plan” button takes me to the “My Upgrades” page as well.
On the “My Upgrades” page, I get the following message: “You don’t have any upgrades yet. Try one of our plans.”
Clicking “Try one of our plans” takes me back to the page that I was originally on (showing me currently subscribed to Premium).
Clicking “Payment Settings” from the Domain Settings also takes me to the “My Upgrades” page.
The blog I need help with is: (visible only to logged in users)
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Exactly which username account registered the blog and purchased the domain mapping upgrade?
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrades. https://en.support.wordpress.com/my-upgrades/
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I see my user, as well as another one bamsimcgroup, which is a third party that helped set things up initially. If I were to remove that admin user, would I be able to do the renewal myself?
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Yes. That username belongs to a group of students that have since graduated.
They registered it, but the original upgrade to Premium was paid for with my billing information.
Sorry for the back and forth, just trying to get this ironed out :)
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Aha! That’s the information that Staff will need to assist you. Please be patient while waiting.
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