unable to renew registration

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  cookinginmexico · Member · Sep 26, 2011 at 12:49 am

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  I have this email from WordPress:

  Dear Kathleen,

  The following upgrades on your WordPress.com blog will expire in 14 days:

  ‘Private Registration’ (cookinginmexico.com) expires on October 7, 2011 and costs $8.00
  Renew: http://kathleeniscookinginmexico.wordpress.com/wp-admin/paid-upgrades.php?r=e

  You can renew the product for another year by visiting the renew link above.

  You may renew at any time in the next 14 days and your subscription will be extended by another year from the expiry date, so it pays to renew early. When your upgrade expires, you will lose access to the extra functionality offered by that upgrade.

  When I attempt to pay using the link provided, I get this message:

  My shopping cart
  not_subscribed: This blog is not subscribed to some of these products. Did you mean to purchase them?
  

  Please help.

  Thank you,

  Kathleen
  cookinginmexico.com

  The blog I need help with is: (visible only to logged in users)

• 

  raincoaster · Member · Sep 26, 2011 at 12:50 am

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  When you get that message, did you click YES?

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  eshh · Member · Sep 26, 2011 at 6:23 am

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  Doh!! I am having exactly the same issue and emailed days ago but haven’t heard back from wp.com yet – am eager to know how to fix this, and hope that it happens quickly for both of us! It’s confusing and disconcerting;(
  Oh! And worrisome; don’t forget worrisome!
  Pls fix in time, plsplspls:)

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  cookinginmexico · Member · Sep 26, 2011 at 11:25 am

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  Raincoaster,

  No, I don’t have an opportunity to click YES, that I can see.

  I think the problem is that the email tells me to renew the private registration for $8, but a notice on the top of my dashboard says this:

  Renewing
  Product Cost
  Private Registration (more info)
  1 year subscription
  $8.00

  Domain Registration (more info)
  1 year subscription
  $5.00

  Domain Mapping (more info)
  1 year subscription
  $12.00

  Total $25.00 USD

  I am attempting to renew only the private registration ($8), as per the email, when really I need to renew all three ($25). I will try that later today and see if this works.
  I only tried to renew the private registration, because I thought the email was indicating that was all I needed to do.

  Kathleen

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  staff-blorbo · Staff · Sep 26, 2011 at 6:50 pm

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  Please contact us directly via support@wordpress.com about this.

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  cookinginmexico · Member · Sep 26, 2011 at 7:37 pm

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  Thank you. I just emailed support.