Unable to request refund

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  lilboots13 · Member · May 28, 2015 at 1:09 am

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  Hi!

  I’ve been charged with a custom design fee for a blog that I am no longer a part of. It was specifically for iegrapevine.wordpress.com. I went to “my upgrades” to request a refund but no cog icon is present. I also attempted to disable the auto renew but it shows a message saying “User or Token does not have access to specified site”. I did delete my card information in hopes of deterring future charges but I’m concerned that this won’t be effective. If someone could help me figure this out, I would greatly appreciate it as I am very confused about how to progress.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · May 28, 2015 at 1:13 am

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  Sounds like you are not logged in as the account that bought the upgrade – you need to be logged in as the account that owns an upgrade to request a refund

  I have also flagged this for the staff to help

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  lilboots13 · Member · May 28, 2015 at 1:17 am

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  I probably did this under the main editor’s account instead of my own like an idiot. I’ll try to contact him. Thank you.

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  auxclass · Member · May 28, 2015 at 1:18 am

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  You be welcome & good luck

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  rachelmcr · Member · May 28, 2015 at 11:40 am

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  Hi there,

  I can cancel and refund that custom design upgrade for you. However, if I do that, the custom design features (custom colors, fonts, and CSS) on iegrapevine.wordpress.com will stop working. Is that ok, or would another user on that blog like to take over that upgrade to keep it active?

  I can refund it for you either way, but if someone else would like to take it over I can help transfer it to them so they can make that renewal payment and manage the upgrade (and not deactivate those features in the meantime).

  Please let me know if you have any questions about that. :)

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  thegraccs · Member · May 28, 2015 at 7:35 pm

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  The person who we are passing the blog onto says that he doesn’t mind if we just cancel it. I’m sure he’ll figure out what he wants to do with it later. If I could get a refund and a deactivation of the auto renewal, I would greatly appreciate it.

  Thank you so much.

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  lilboots13 · Member · May 28, 2015 at 7:37 pm

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  Sorry. The above is still me. I was logged in as my editor. Oops.

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  rachelmcr · Member · May 29, 2015 at 8:58 am

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  Sure thing! Thanks for letting me know. I cancelled and refunded that custom design upgrade for you, so you’re all set with that. It may take some time for that refund to appear on your bank statement — in the meantime you can find the refund receipt in your Billing History.

  Please let me know if I can do anything more to help with that. :)

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  lilboots13 · Member · May 29, 2015 at 6:16 pm

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  Thank you so much. I appreciate your help and patience with this.