Unable to reset my password

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  nakhary · Member · Jan 31, 2024 at 1:56 am

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  HI, I am the owner of the domain mentalmassagecounseling.com. I am lost and I apologize. I am not receiving emails as I need to update my domain with WordPress or something like that. I cannot get my password reset as I have no access to my email until this is resolved. How can I get help with this situation? I have been without email since 01/25 and have lost lots of business. Thanks in advance!
  Nakhary

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  staff-oikake · Staff · Jan 31, 2024 at 8:29 am

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  Hi,

  In order to regain access to the account that manages the site mentalmassagecounseling.com, please use the account recovery form: https://wordpress.com/wp-login.php?action=recovery

  Here you have more information about it:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  The account recovery team will be able to help you gain access to your account and renew your domain!

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  nakhary · Member · Jan 31, 2024 at 6:18 pm

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  I really need to have communication with the recovery team as I am not able to do any of the steps on the recovery account. How can I contact them? can they contact me? this is really emergency. I need my email and calendar ASAP. I am loosing a lot of business.

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  staff-oikake · Staff · Feb 1, 2024 at 8:11 am

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  Hi,
  
  You can contact the Account Recovery team by sending a message to passwordhelp@wordpress.com

  Please include all the info and details that you can provide on your issue.

  Thanks!