Unable to restore site

ollitech1 · Member · Dec 11, 2023 at 3:27 pm
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Hello,
I am trying to renew my website but I obtain the following error: ‘This user account doesn’t own the product your trying to renew’

I just paid to renew the site though. Can you help me?

WP.com: Yes
Jetpack: No
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
kathrynwp · Staff · Dec 11, 2023 at 3:39 pm
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Hi @ollitech1 – it looks like you purchased a Premium plan for this site today, but then cancelled it and obtained a refund. You can see that on your account, under Profile > Purchases > Billing History:

https://wordpress.com/me/purchases/billing

Because you cancelled the Premium plan, your site is currently on a free plan.

If you’d like to purchase a Premium plan for the site, you can do that under Upgrades > Plans here:

https://wordpress.com/plans/ollitech1.wordpress.com

Click the “Upgrade” button under the Premium plan, as you see here:

Please let me know if you still get any errors when trying to upgrade!
kathrynwp · Staff · Dec 11, 2023 at 3:41 pm
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While I was posting the above response I noticed that you were able to purchase a Business plan. Let me know if you still have any issues. :)
stevedgate5com · Member · Dec 12, 2023 at 7:17 pm
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Hi Kathy,

I have the same problem. I just renewed my subscription, but our link doesn’t work. Please let me know how I can retrieve my website.

Thanks!
staff-95percentghost · Staff · Dec 13, 2023 at 7:04 am
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Hi! Just to check, did you have a chance to try restoring a backup of your site, from a date just before your previous Business plan expired?

You can do that from the Jetpack > Backups menu on your site – just select a date from the day (or just before) the expiry of your previous plan, to restore the site. In case of need we have a guide which may be helpful for this:
Restore your site after the plan expires

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