Unable to retrieve Domain
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Hello, I recently canceled the purchase of a domain DavidJWill.com because I wanted to get the package bundle and now I’m unable to repurchase it
The site I need help with is davidjwill.wordpress.com.
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Hi there,
From what I can see you have deleted your domain and removed it from your account. You can confirm here that you were refunded the $18 for the domain registration.
https://wordpress.com/me/purchases/billing/
To clarify the domain is not free for subsequent years (even if you upgrade plans) since it was free under the first year of your Personal Plan. You are trying to upgrade to Premium instead?
Thanks for the additional info!
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I know that It’s not free, I’m trying to get back the domain I originally purchased and upgrade to premium.
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Hi there,
If you wanted to upgrade to Premium, all you needed to do was go to My Site ->Upgrades ->Plans and select the Premium Plan there. There was no need at all to cancel your domain at the same time – cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all, so you should never cancel a domain that you still want to use.
I’m sending you a link via email to pay for the renewal of the domain again, as your original payment on 27 June was refunded when you cancelled. Let us know here once you’ve completed payment, and we can restore the domain to your site.
Meanwhile you can go ahead and buy the plan you want. There’s no need to wait for the domain to be restored first before you do that.
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