Unable to save posts

trehana · Member · Feb 24, 2017 at 8:24 am
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For the past several hours , the body copy section of the edit page is not saving any posts unlike all the other sections. Kindly help. Many thanks!

The blog I need help with is: (visible only to logged in users)
staff-zinnia · Staff · Feb 24, 2017 at 4:32 pm
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Hi –

Can you share a link of the page that won’t save? I’ll be happy to take a look. It sounds like you might be having connection issues.

Let me know if you are working in the WordPress app or in a web browser.
trehana · Member · Feb 24, 2017 at 5:29 pm
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Many thanks for your help! Much appreciate it. Actually, am facing problems with the app as well as browser. Able to post headline, save tags, categories etc.but not any text in the body copy section. Here is one such link from one of the draft pages that is not allowing me to save the post -https://wordpress.com/post/anitatrehan.wordpress.com/6313.
staff-zinnia · Staff · Feb 24, 2017 at 8:36 pm
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Thank you. Can you walk me through the steps you are taking to create these posts?

I’ll need a few more details:

Which version of the app are you using and on which device?

Which web browser and version? You can find those details here: http://supportdetails.com/
trehana · Member · Feb 25, 2017 at 2:46 am
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Thanks again. Am using the following – Moto 4G Android phone. The WordPress app was downloaded from the phones playstore. Also use Web browser- Chrome with Windows 10. Experiencing a problem for the last 24 hours. To create a post, I open the edit page with the pen icon on it. When I enter the headline it gets saved, however when I write the post below and complete the categories, tags and date & time section it saves everything except the section where I put in all the text. This has happened on earlier occasions but resolved itself in a couple of hours. However, this time round, it just hasn’t. I’ve uninstalled and re-downloded the app with no success.
staff-zinnia · Staff · Feb 27, 2017 at 4:00 pm
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Is there any error message when you save these drafts? Does the interface act normally? But then later when you go to take a look at the draft post there is no text in the body of the post, correct?
trehana · Member · Feb 28, 2017 at 9:10 am
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I do not get an error message, but yes the draft does not get saved. Still the same problem.
staff-zinnia · Staff · Feb 28, 2017 at 3:01 pm
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Thank you. I’m going to see if I can find any similar reports like you’ve described. I’ll post an update back here once I have more information.
trehana · Member · Feb 28, 2017 at 5:23 pm
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Thank you!
staff-zinnia · Staff · Feb 28, 2017 at 6:20 pm
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No problem. When you save the drafts are you clicking the “Save as draft” option or using auto save?

Please share the following details
– App version
– Android version
trehana · Member · Mar 1, 2017 at 9:43 am
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Still not being able to save any drafts in the text section. Any solutions to this problem? Thanks for your help!
staff-zinnia · Staff · Mar 1, 2017 at 3:09 pm
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Can you tell me which App version and Android version you are using? In order to try and replicate the issue I’ll need that information.
trehana · Member · Mar 1, 2017 at 5:02 pm
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Phone : Moto G4 Plus, Android 7.0. Downloaded the WP app from the moto playstore( no version mentioned). Thanks for your help!
staff-zinnia · Staff · Mar 1, 2017 at 7:36 pm
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Thank you. I’m going to talk to that team and see if they have any tips on how to resolve this. I’ll post an update here once I have more news.

In the meantime, you can use the mobile browser for post editing instead of the app if you want.
rantingsofanotsomadwoman · Member · Mar 2, 2017 at 3:43 am
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I am also having the same problem but I am using an android tablet. I have the same problem whether I am using the browser or the app. The drafts don’t actually appear at all on the browser version.
trehana · Member · Mar 2, 2017 at 9:18 am
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Unfortunately, the mobile browser does not work either! Neither, is there any success on the laptop. It appears that there is a problem with my blog. Is it possible to check for bugs please?Thanks for your help!
staff-zinnia · Staff · Mar 2, 2017 at 6:00 pm
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anitatrehan – We need the WordPress App version that you are using to try and replicate the issue on our end. You can find it by tapping the profile icon and then “help and support”.

Take a look at the steps here to troubleshoot any browser issues. Clear your cache and check your cookies. Also disable any browser extensions. https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
staff-zinnia · Staff · Mar 2, 2017 at 6:00 pm
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rantingsofanotsomadwoman –

Please let me know which site you are working on. Share the full site address here. Also which WordPress app version you are using and Android version.

Please try uninstalling the app and reinstalling it again.
trehana · Member · Mar 3, 2017 at 11:28 am
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The WP version for Android is 6.7. Trust this helps with a resolution. Many thanks!
trehana · Member · Mar 3, 2017 at 2:22 pm
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Site address : anitatrehan.wordpress.com, Android : 7.0, WP version 6.7. I have uninstalled and reinstalled the app multiple times with no success. Will try again. Thanks !again for your help!

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