Unable to save posts
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A while back I reported this issue: https://wordpress.com/forums/topic/copy-post-fails-to-save/
which I was told that you are working on a fix for.
Today, it seems that now all posts, not just copy posts go through the new interface and this same problem exists for posts I try to edit even if I don’t use copy a post.
I am trying to edit a post I created a couple of days ago as a draft, and now that I have to edit it using the new editor instead of the classic editor, I cannot now save it.
I find it hard to believe that you would remove the classic editor before fixing the reported problems in the new editor. I appear not to be able to use my blog now. :-(
The blog I need help with is: (visible only to logged in users)
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UPDATE: It seems to sometimes work and sometimes not work, so if it doesn’t save and I come all the way out and all the way in again and the the browser says the version on the browser is different and I restore the browser version and then save, I can get back what it didn’t save.
It’s really not a great way to work though. Why would it randomly decided that I am not allowed to edit the post?
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Hello there,
Many thanks for reaching back out.
Are you able to tell us the browser that’s in use when this happens, and also, can you tell us if there any browser extensions in use? (For example, any ad blockers)
Also, can you tell us the specific post titles of where this seems to happen please?
Does this seem to happen when creating a post a-new in WordPress.com?
Many thanks in advance.
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I was using Chrome as my browser. I only have the Buffer extension, no ad blockers. The two most recent posts suffered from this.
“IBM MQ and MQ Appliance News – March 2021” at https://mqgem.wordpress.com/2021/03/31/ibm-mq-and-mq-appliance-2021-03/ was the post that caused me to open the thread.
I haven’t tried creating a brand new post since the Classic Editor was removed (I’m rather dreading it if I’m honest).
The symptoms are the same as the earlier reported problem on copy-post. Do you know if that has been fixed yet? I can’t ask on my original thread any more and there was no update from anyone.
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Hi there,
I believe this may be similar yet unrelated to the issue that you had posted about before, as a fix was made for the earlier issues back on February 18th. However, I wanted to see if you receive any sort of error messages when you attempt to post such as “Sorry, you are not allowed to edit this post” or “User cannot access this private blog”?
Let us know and we can then begin pinpointing the issue.
Thanks,
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I get “Updating failed. Sorry, you are not allowed to edit this post.” when editing the existing posts – this is not a private blog so likely wouldn’t see the other message you mention. If you’re not getting lots of reports about this I do wonder whether it is related to the fact that on this blog I am an editor and not the owner?
I just tried creating a new post and got the same thing after leaving it for a little while. I was left with a feeling yesterday when working on the two posts that I published yesterday that it was more likely to happen if I wrote something then went away from the browser page for a while (say to find a reference or a link or whatever) and then came back and continued. If I saved on really regular intervals and always before I went away from the page, it seemed to happen less. I think sometimes it happened on an auto-save too.
Not sure if any of that helps?
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Hello there,
Many thanks for that additional information.
I do wonder whether it is related to the fact that on this blog I am an editor and not the owner?
I’m not sure this would have an impact. Just to check, you’re the one creating the post in the first instance there?
It’s unlikely, but something worth ruling out – are you able to disable/remove the buffer extension, clear the browser cache and then seeing if the issue is repeatable please?
Many thanks in advance.
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I am creating the post yes.
I agree it is unlikely that the buffer extension is going to be causing this as I have to click on it to invoke it. Instead of disabling it, I will just test using a completely different browser that does not have the extension (or any other extensions) and has no cache for wordpress either and see if I see it there. Will that be an appropriate equivalent test?
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Hello there,
Yes that could also work :)
Please let us know the browser you’re running the test on for good measure.
Many thanks in advance.
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OK, so I tried a test using the Opera browser where I had to first log into WordPress as I had never used it before on there. So shouldn’t have been any cached stuff to delete. I also don’t have any extensions enabled on that browser.
I used the “go away and leave it” test method (I said I thought it was more likely it you did that). And sure enough, when I came back to the page later, it said “Updating failed. Sorry, you are not allowed to edit this post.”
So, no the buffer extension, and not specific to the browser. That’s both Chrome and Opera showing the same behaviour.
This sounds like some form of authority check. Do you not log anything on the server when an authority failure happens that might shed some light? Look around 3 minutes prior to me posting this reply.
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Hi there,
To clarify, if you try to save your post draft right away, there is no issue in saving. But if you leave it open (without saving) for some time, then return at a later time and attempt to save you are not able to do so?
If I have that correct, how long do you “leave it sitting” before you return and try to save? I’d like to have us try this on our end and see if we can replicate the issue.
I tried a test using the Opera browser where I had to first log into WordPress as I had never used it before on there. So shouldn’t have been any cached stuff to delete. I also don’t have any extensions enabled on that browser.
Do you happen to have Firefox installed on your computer? Opera is a chromium-based browser (they leverage Google’s open-source browser engine) so under the hood it is a close cousin of Chrome since the primary difference between the two browsers is the user interface, and not the underlying code.
With that in mind if you can try this same test in Firefox, I’d be curious to see if you have the same issue. Also, is it common for you to leave your WordPress account open to an unsaved document? I usually click the “save draft” option before I step away just to be safe.
Thanks for the additional info!
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The initial problem raised, I was only leaving the post for the time it took to go find a link, so maybe 5 minutes of searching on another tab to find the appropriate thing I needed to refer to. And, sure normally, if I’m walking away from my computer, normally I would save. As described in earlier replies, helpfully, the “browser version of the post” saved my bacon a number of times. In the most recent test with Opera, I left it for hours, just because I walked away from the computer, but that was somewhat deliberate to see whether a browser without cached WordPress content would have the same issue. That would not normally be my way of working, but it was a useful way of testing this issue.
I don’t have FireFox installed – I do have Edge if that would help? Although to be honest I wasn’t switching browsers to test browsers, I was switching browsers to test in an environment without extensions by request of @aleone89
Do you know what specific scenarios the exact message I am seeing is reported? Presumably this error message is coming from WordPress code? Is there some sort of session timeout going on or something?
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It sounds like the same issue you reported previously. A fixed was deployed already, but it is possible that something may still be going on.
Can you confirm that clearing the browser’s cache and cookies still helps?
It sounds like you used to access Classic Editor via WP-admin. As I understand, you didn’t have this problem then?
Try turning on the Advanced Navigation in your Account Settings>Dashboard Appearance to reaccess the Classic Editor. Here’s more about that:
https://wordpress.com/support/account-settings/#dashboard-appearance.
Does that work without problems for you? -
I haven’t tried clearing the cache, instead I switched to a different browser that previously didn’t get used for WordPress. That browser also suffered the problem after a longish period of time passed.
I used to (and still do) access through wp-admin. It’s just that I don’t have the choice of the Classic Editor anymore. You are correct that I never saw this problem when using the Classic Editor and I would love to be able to go back to that interface as I write everything in HTML, and the Classic Editor caters for that style of usage far better than the New Editor where it is a fight to get to edit in HTML.
Thank you for the tip about “Show advanced dashboard pages”. I wasn’t aware there was a way to get the great original interface back. I am very happy now!
I have never had any problems with the original interface or the Classic Editor, only when the enforced switchover happened did I see the errors. I will of course, report any issues I see with this interface, but I never had problems before.
Thanks hugely!
Cheers,
Morag
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