Unable to set product featured image

  • Unknown's avatar
    hy88denims · Member ·

    I used to be able to set Featured Images for individual products. I tried setting a new Featured Image for each of my products, and WC is not letting me set the Featured Image. Steps to reproduce bug:

    Click on Products and select a product to edit
    Click on ‘Set Featured Image’ on right-hand sidebar
    Select image from Media Library I would like to use as Featured Image
    Click ‘Set featured image’ button at bottom right of window
    Result: No thumbnail of the selected image shows up in the Featured Image box and the ‘Set featured image’ link still remains.

    Expected Behavior: Thumbnail shows up of the selected image and the link for ‘Remove featured image’ should show up below the thumbnail.

    Various Notes:
    -I am able to successfully add images to the ‘Product Gallery’ box on the right-hand sidebar and these images show up correctly on my site
    -When I originally set featured images, and I clicked on the Media Library, the ‘Uploaded to’ field correctly said the individual product that I uploaded the image to. This time around, when I uploaded new images I wanted to use as my Featured Image, and after clicking on the Media Library, the ‘Uploaded to’ field simply says ‘unattached’ so I manually ‘attached’ the photo to the proper product
    -After going through the steps above to reproduce the bug, when I click on the ‘Set featured image’ link again, the Set Featured Image window pops up showing all the images from my Media Library, and the default selected image is a blank gray box (with the checkmark in the top right of the thumbnail) that has no attributes like title and caption. This is strange

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, If you need help with WooCommerce under the WPcom Business Plan, or if your website is running the open source WordPress software on your own web hosting with a paid WooCommerce extension, you can open a ticket here> https://woocommerce.com/my-account/create-a-ticket/

    If your website is running the open source WordPress software and you don’t have a paid WooCommerce extension, you can post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

    Hope that helps.

  • Unknown's avatar
    hy88denims · Member ·

    I am Still facing the problem

  • kokkieh · Staff ·

    Hi there,

    You are posting in the support forums for the hosting provider, WordPress.com. We cannot help you with this, as your site is not hosted with us.

    For help with the WooCommerce plugin, you can contact WooCommerce support at the links @justjennifer provided above.

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