Unable to sign in to wordpress

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  kennypost12345 · Member · Sep 1, 2024 at 11:44 am

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  Today I was billed for my domain which I registered about two years ago. When I try to log in to my account it says that the account has been closed. Unfortunately I’m not able to login in to the gmail adress I used when signing up (that has also been closed). Now I don’t know how to proceed, I really want to cancel the domain but I’m unable to sign in anywhere.

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  2020testjj · Member · Sep 1, 2024 at 1:07 pm

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  In order to point you in the right direction for help, we’d need the domain name you want to cancel and the WordPress.com username or email address that it was registered under. You can share here the email address you used and it will be redacted by the forum software if you write it normally, like this is… (email visible only to moderators and staff) Only staff will be able to see it.

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  aisajib · Member · Sep 2, 2024 at 2:13 pm

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  Hi there!

  I don’t see any domains registered on your WordPress.com account. If you were charged recently, please find the transaction ID for that payment on your credit card or bank statement (here’s how). Once you’ve found it, please send it to passwordhelp@wordpress.com (or use the account recovery form here).

  Do not post the transaction ID in this public forum.

  Thanks!