Unable to to read posts
-
A couple of my subscribers/followers are unable to access my site, which is private. Sent them invitations, they accepted invitations. They were able to read for over 3 months until today. They received the error message saying WP cannot find my site.
Like to know what the problem is and how to remedy the problem.
Thanks.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
Can you provide the usernames of the subscribers who are no longer able to access your site? I do not see anything offhand that would cause them to not access your site, so I would like to take a look and see if I can pinpoint the cause of this problem.Let me know, thanks!
-
Yes, one is laviniaross, the other maybe janeluriephotography. Not too sure about the second one though.
Thank you.
-
Thank you for reaching out! I’ve checked the approved viewers lists for both accounts, and they appear to be approved. There are no settings on their accounts that would prevent them from accessing your specific site. Additionally, I logged in as each account myself and was able to visit your site without encountering any issues.
My suggestion would be for them to log out of their accounts via https://wordpress.com/me, then log back in, and try accessing your site again. It’s possible that they have an expired login cookie causing the access problem.
If they continue to experience difficulties, please ask them to contact us by creating a new topic via https://wordpress.com/help or by commenting on this thread. This will allow us to gather more information from them and assist further.
Thank you!
- The topic ‘Unable to to read posts’ is closed to new replies.
WordPress.com Forums 