Unable to Transfer Domain

• 

  espencer2011 · Member · Sep 2, 2014 at 8:23 pm

  • Copy link
  • Add topic to favorites

  I have today moved my WP.com blog to self-host at BlueHost and wish to transfer the domain name to point to their servers.

  I am currently unable to do this from the WP dashboard because my blog has been suspended. Can you re-enable this function to allow me to transfer the domain?

  Please note that the custom domain name is my property (and not the property of WP), and so it is not reasonable for WP to obstruct the transfer of this property, despite the suspension of the blog.

  Kind regards,

  Nick
  (www.bestbrokerdeals.com)

• 

  timethief · Member · Sep 2, 2014 at 9:22 pm

  • Copy link

  Please stop creating duplicate threads.The one tagged for Staff is here https://en.forums.wordpress.com/topic/guided-transfers-5?replies=6#post-2024517 The others, including this one, will all be closed.

• 

  espencer2011 · Member · Sep 2, 2014 at 9:30 pm

  • Copy link

  @timethief

  This is not a duplicate thread. The query you link to above was responded to by Support in a private email. They will not take the blog out of suspension.

  My situation has therefore changed – I have moved the blog away from wordpress.com and I am asking a completely different question – how can I update the nameservers/transfer the domain for a suspended blog?

  Please feel free to delete former threads and flag this one for staff attention.

  Thanks for your help.

• 

  timethief · Member · Sep 2, 2014 at 9:31 pm

  • Copy link

  how can I update the nameservers/transfer the domain for a suspended blog?

  Where did you purchase the domain from? That is where you update the nameservers.

• 

  timethief · Member · Sep 2, 2014 at 9:33 pm

  • Copy link

  Sorry I ought to have asked: Did you purchase the domain through WordPress.COM?

• 

  espencer2011 · Member · Sep 2, 2014 at 9:34 pm

  • Copy link

  @timethief

  From wordpress.com. But because the account is suspended it won’t let me access any of the domain management tools – just goes into ‘waiting’ mode indefinitely . . .

• 

  timethief · Member · Sep 2, 2014 at 9:36 pm

  • Copy link

  I did some research.You did purchase the domain through WordPress.COM and Staff will have to remove the domain mapping to
  bestbrokerdeals.com from the suspended blog at bestbrokerdeals.wordpress.com

• 

  espencer2011 · Member · Sep 2, 2014 at 9:39 pm

  • Copy link

  Thanks. If you can flag this in any way to ensure that Staff are aware of the request that would be a great help?

• 

  timethief · Member · Sep 2, 2014 at 9:43 pm

  • Copy link

  I already tagged this thread from the get go. Staff deal with threads in order of datestamps stamps and timestamps as would be expected they deal with the earliest dated threads first. There is a backlog of threads tagged for Staff. Every time we post to a thread that moves the timestamp forward so it takes longer to get help.

• 

  espencer2011 · Member · Sep 2, 2014 at 9:44 pm

  • Copy link

  I’d better stop posting then :)

  I have marked as “resolved” all the other threads besides this one.

• 

  timethief · Member · Sep 2, 2014 at 9:46 pm

  • Copy link

  Right.

• 

  jeremeylduvall · Member · Sep 4, 2014 at 9:21 pm

  • Copy link

  Hi @espencer2011,

  I’ve reported this issue to our developers to take a look at. I’ll let you know as soon as you should be clear to transfer!

• 

  espencer2011 · Member · Sep 4, 2014 at 10:24 pm

  • Copy link

  @jeremeylduvall,

  That’s super – thanks for your help!