Unable to transfer premium theme from deleted blog to new blog.

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  jonnysage · Member · Feb 25, 2015 at 10:26 am

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  I had purchased a premium theme and applied it to one of my blogs (blog now deleted). I wish to transfer the premium blog theme to my new blog, however I get a ‘failed’ prompt if I try.

  Any ideas how to get round this issue without re-purchasing the theme again?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Feb 25, 2015 at 12:01 pm

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  I flagged this for staff to sort out. Just note that you may be out of luck.

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  jonnysage · Member · Feb 25, 2015 at 12:12 pm

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  Understood – thanks!

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  alexjgustafson · Member · Feb 25, 2015 at 5:30 pm

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  @jonnysage,

  I’ll transfer the premium theme, Ubud, for you. There are three sites on your user account though, to which should I transfer Ubud?

  -Alex G.

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  jonnysage · Member · Feb 25, 2015 at 7:13 pm

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  Hi Alex

  Thanks – yes, transfer it to jonathansagephotography.wordpress.com please.

  Many thanks

  Jonny

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  alexjgustafson · Member · Feb 25, 2015 at 8:00 pm

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  Hi Jonny,

  Encountered some errors getting the theme upgrade transferred into your account. Since I couldn’t complete the transfer, I removed the theme entirely and refunded your previous purchase. You can view the refund in your billing history here:

  https://wordpress.com/me/billing

  The refund may take about a week to appear in your bank account, so I apologize for that delay and that transfer didn’t go smoothly.

  To setup Ubud again on your site, click Purchase here:

  https://wordpress.com/themes/ubud/

  -Alex G.