Unable to Transfer Site

• 

  ldwt · Member · Jul 17, 2021 at 9:54 am

  • Copy link
  • Add topic to favorites

  Hello there – I’m trying to transfer the site to a different user.

  Following the instructions, no ‘Transfer Blog link’ appears. I created the original site so I assume I own it.

  Thank you!

  Site: https://waldorfibiza.wpcomstaging.com.
  WP.com: Yes
  Correct account: Yes

• 

  staff-mckluskey · Staff · Jul 18, 2021 at 8:22 am

  • Copy link

  Hi there!

  Your site used to have Business plan. These sites go through a series of structural changes on the backend, and they do not work quite the same as the rest of the WordPress.com sites.
  If you’re not planning to re-adding plan Business to it, before you can transfer it, we would need to revert it to the state before you uploaded the first plugin/third-party theme. That can delete any content related to those, so we recommend creating a backup first. You can create a free site and import all your content to it. Once everything is there, let us know, and we’ll revert the site.

• 

  ldwt · Member · Jul 18, 2021 at 9:36 am

  • Copy link

  Thanks for info.

  Jetpack will not let me download a backup, giving a “The activity referenced … is not rewindable.” message.

  Any guidance on how to proceed?

  Thanks.

• 

  aisajib · Member · Jul 18, 2021 at 2:04 pm

  • Copy link

  Hi there,

  I’ve sent an email to you to discuss the next steps with this. Please reply to the email and we’ll take it from there. :)

• 

  ldwt · Member · Jul 19, 2021 at 7:37 am

  • Copy link

  Thanks! Backup downloaded. Ready for next step.

  Regards.

• 

  aisajib · Member · Jul 19, 2021 at 12:17 pm

  • Copy link

  I’ve replied to you in the email. Please reply to the email only and we’ll help with the next steps there.