Unable to update admin email address

  • Unknown's avatar
    michellehollatz · Member ·

    I worked with a freelancer to get started with my wordpress hosted site. The freelancer changed the admin email address and I am unable to change it back to my email address. I’ve tried many times and it says ‘an email will be sent to your new address to confirm it. The new address will not become active until confirmed.’ But I never receive an email to confirm the change. Please advise?

    Here is the site url: https://thatemailgirl.com/

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘Unable to update admin email address’ is closed to new replies.