Unable to update Billing CC info.

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  scarhoof · Member · May 13, 2015 at 4:56 pm

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  I select the site I want to manage, but it says I don’t have a premium upgrade. But when I select the upgrade it says the site is already upgraded. I need to update my billing info but I’m not able to get to the screen to do so.

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · May 13, 2015 at 5:12 pm

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  Hi there! The Premium plan for the site 7evildwarves.com is not owned by your account. In order to update the payment info for that upgrade, you need to be logged in as the owner of the upgrade.

  Once logged in to that account, you’ll be able to update your card info here:

  https://wordpress.com/my-upgrades/

  Select “Update Credit Card” under your Premium upgrade.

  If this upgrade should be transferred to your account, please have the owner of the upgrade request that it be transferred.

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  scarhoof · Member · May 13, 2015 at 5:45 pm

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  Thanks. Is there a way I can tell who currently owns it? We’ve had a change in our management of the site and it could be a couple people who have left but just need to verify so I know who to contact.

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  shawnajroberts · Member · May 13, 2015 at 5:50 pm

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  I can’t release that information to anyone other than the owner of the account. I would suggest you audit the users on your site if there’s been a lot of turn over. Make sure that the only people who have access to make changes to your site are people you trust and people who need access. :)

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  scarhoof · Member · May 13, 2015 at 5:53 pm

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  I just want to ensure that it auto-renews properly and doesn’t lose it’s domain name. The old owner can’t pay for it and I just want to make sure billing happens. But I can’t do that. I will contact who I think owns it. Is there any checks in place to fail billing over to another admin in case the owner stops responding?

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  shawnajroberts · Member · May 13, 2015 at 5:54 pm

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  There is not, but the user will get several emails when payment fails. Hopefully that will encourage them to reach out to you or another one of your admins.

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  scarhoof · Member · May 13, 2015 at 5:56 pm

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  Can you tell me if the current owner is listed as an admin of the site? If so then I know who it is.

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  shawnajroberts · Member · May 13, 2015 at 5:58 pm

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  I can’t release that type of information about the account.

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  scarhoof · Member · May 13, 2015 at 6:00 pm

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  If I remove the owner from Administrators for a site, will it give an error?

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  shawnajroberts · Member · May 13, 2015 at 10:43 pm

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  No, it will not.