Unable to update content and upload new images

• 

  willflorencedigit · Member · Oct 27, 2021 at 10:43 pm

  • Copy link
  • Add topic to favorites

  Hi, Re: our website we are now unable to update details, upload pictures and maintain new content. Are you able to advise please?!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  enile8 · Member · Oct 28, 2021 at 12:32 am

  • Copy link

  What is the domain name of the website you’re trying update?

• 

  willflorencedigit · Member · Oct 28, 2021 at 12:42 am

  • Copy link

  Hi there,
  Many thanks:
  https://www.florence.digital/

• 

  kokkieh · Staff · Oct 28, 2021 at 5:18 am

  • Copy link

  Hi there,

  Your site isn’t hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. We don’t have any access to or control over your site, which unfortunately means we’re not able to help with this.

  Try contacting support at your hosting provider directly. They might be able help you with this.

  If they say it’s a WordPress issue, you can ask the WordPress.org community for advice at https://wordpress.org/support/forums/. They’re the people who make and provide support for the version of WordPress you’re using.

• 

  willflorencedigit · Member · Oct 28, 2021 at 8:21 pm

  • Copy link

  Many thanks for the reply and help. Much appreciated.