Unable to update credit card details

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  amtan · Member · Dec 17, 2015 at 2:16 pm

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  The blog I need help with is myelucidation.com

  I wanted to update my account with new credit card details to be used for payment information.

  I go to My Profile->Account Settings->Manage Purchases and on that page, it says my current credit card on file has expired. I click on the “Edit Payment Method” link and it brings me to and displays the “Edit Card Details” page which has a number of blue boxes but not much else loads or is editable.

  I have tried Safari, Chrome & Firefox and have ensure that these are the latest versions and i have also cleared the caches of each browser.

  There are multiple forum threads reporting similar issues.

  Can I get help with this?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 17, 2015 at 2:34 pm

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  Hi there,

  We know about this problem, and have been working on a fix for this. Please make sure you are subscribed to this thread, and I’ll update you once it’s working again.

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  amtan · Member · Dec 17, 2015 at 2:36 pm

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  Thanks.. awaiting WP fixing this issue shortly :)

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  kokkieh · Staff · Dec 18, 2015 at 7:33 am

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  Hi there,

  A fix for this was deployed yesterday, so you should be able to update your card details now. It might be necessary to clear your browser cache first.

  Let me know if you still have any problems with this.