Unable to update credit card for doman-mapping auto-renew

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  yolfer · Member · Jul 25, 2011 at 6:42 pm

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  I’m trying to enable domain-mapping auto-renew. I put in my credit card info and I get the following error:

  “Unauthorized. Please reload and try again.”

  I’ve double and triple checked that the info is correct. Please help.

  Thanks,
  Joseph
  Blog url: http://therobotcoop.wordpress.com/

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  staff-blorbo · Staff · Jul 25, 2011 at 7:13 pm

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  It looks like the upgrade is owned by a different user account.

  You’ll need to login as this other account to change the auto-renew info.

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  yolfer · Member · Jul 25, 2011 at 7:34 pm

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  Which account owns the upgrade? Can that be changed? I have a feeling this person no longer works for our company.

  Thanks,
  Joseph

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  staff-blorbo · Staff · Jul 25, 2011 at 7:37 pm

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  It’s owned by the dan[…]ils user.

  I can transfer the upgrade to you if you’d like.

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  yolfer · Member · Jul 25, 2011 at 7:49 pm

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  As I suspected, he no longer works with the company. Please transfer the upgrade to me.

  Thanks,
  Joseph

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  designsimply · Member · Jul 25, 2011 at 8:25 pm

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  The ownership of the upgrade actually does belong to the original purchaser. In order to move it, we should receive a request from them. Are you able to ask the original upgrade purchaser to contact WordPress.com support and confirm they want to transfer the robotcoop.com and blog.robotcoop.com upgrades to yolfer? Once that is done, we can move the upgrade for you.