Unable to update credit card information
-
See above
The blog I need help with is: (visible only to logged in users)
-
Are you using this guide https://en.support.wordpress.com/change-credit-card-details/?
Are you logged in under the username account that registered the site?
-
Because of the sensitivity of the information and the nature of it. I would prefer to have a phone call or go through my private email. Thank you.
-
Are you logged in under the username account that registered the site and purchased the upgrade for it? Yes or no.
All support docs are at https://en.support.wordpress.com/
Search for getting help https://en.support.wordpress.com/?s=getting+help
Results Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.com -
Id the answer is no I am not logged in under the username account that registered the site and purchased the upgrade for it then have that person transfer the account to your username. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
- The topic ‘Unable to update credit card information’ is closed to new replies.
WordPress.com Forums 