Unable to update site

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  debbiecotter0a48efe60b · Member · Mar 5, 2022 at 9:42 pm

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  I am trying to update the website and am getting an error message ‘unable to activate theme.’

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-sheva · Staff · Mar 5, 2022 at 9:55 pm

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  Hi @debbiecotter0a48efe60b,

  I’m afraid that we can’t help directly because your theramblingsofaprisoner.com site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact Bluehost for further support.

  I hope that points you in the right direction.